Common problems with Google’s Nexus One phone
Tuesday, December 6th, 2011
When Google introduced the Nexus One had hoped to launch one of the best Android smartphones currently available on the market. And up to a point they have achieved to release a smartphone that is elegant, fast, and smooth, running on an Android 2.1 OS and being outstandingly better than any other Android phone.
However, it seems that a number of users experience problems with their 3G reception on the Google Nexus One and complain about lacking 3G coverage or often fluctuating between EDGE and 3G network. Customers write their reviews in the Nexus’s online support forums and voice their complaints. The problem is mainly encountered with T-Mobile provider and Google is looking for user feedback to identify common issues in customer complaints in order to implement a common policy to solve the problem. However, Google is repeatedly reported as unresponsive in responding to customer complaints, because when customers send an email to ask for help, it takes up to three days for Google to respond.
The Nexus One is Google’s experiment to sell a landmark smartphone to its customers using the online-only/direct-to-customers sales model that has worked pretty well with Google’s online ad sales. However, as hardware products typically have more problems than software and cannot be fixed with a simple patch, it is likely that the 3G connection problem is the beginning of a series of problems for the Nexus One. As the new Android 2.1 OS is not supported yet by many tools, other Android smartphones are irritated because Google is basically a self-regulating monopoly that owns the new OS and practically inhibits other manufacturers to give Android another go.



